Information we collect
We collect account details such as name, email address, authentication state, role, and security settings; restaurant workspace data such as restaurant name, address, currency, team members, menu items, images, tables, QR codes, and orders; customer ordering data entered through table-ordering flows; billing identifiers and subscription status from our payment processor; support messages; and technical records such as sessions, audit events, request metadata, and security logs.
How we use information
We use information to create and secure accounts, operate restaurant workspaces, route customer orders to staff, manage subscriptions, prevent abuse, troubleshoot incidents, send service and security notifications, respond to support requests, maintain audit records, and comply with legal, tax, payment, and security obligations.
Service providers
We use vetted service providers for functions such as cloud hosting, data storage, payment processing, email delivery, file storage, customer support, security, and service operations. These providers may process information only as needed to perform services for us or as required by law. Payment card details are handled by our payment processor and are not stored by Smart Resto.
Sharing and disclosure
We share information only as needed to provide the service, process payments, support restaurant workspaces, comply with law, protect rights and security, or complete a business transfer. Restaurant owners and authorized team members can access workspace data according to their role. We do not sell personal information.
Retention and deletion
We keep account, restaurant, billing, order, support, and audit records for as long as needed to provide the service, resolve disputes, maintain security, comply with legal obligations, and operate billing/accounting records. Deletion, correction, disclosure, suspension, or account-closure requests can be sent to support@smartresto.app and will be handled according to applicable law.
Security
We use access controls, tenant isolation, password hashing, multi-factor authentication for privileged workflows, rate limiting, audit logging, encrypted network connections, managed infrastructure, secret separation, and external payment processing to protect service data. No internet service can be guaranteed completely secure, but we maintain safeguards appropriate to the service.
Support
For account, billing, security, privacy, or legal requests, contact support@smartresto.app.