Starter trial
An eligible verified owner may start one 14-day Starter trial across their restaurant workspaces. Stripe collects a payment method when the trial starts. No subscription fee is charged during the trial, and the selected monthly or yearly Starter subscription is charged automatically when the trial ends unless the owner cancels beforehand through the Stripe Customer Portal. Pro subscriptions do not include a trial. The trial end and recurring amount are shown before confirmation.
Cancellation
Restaurant owners can cancel an active subscription through the Stripe Customer Portal. Unless stated otherwise in the portal or required by law, cancellation takes effect at the end of the current billing period and the restaurant keeps access to paid features until that period ends.
Plan changes
Upgrades to a higher-priced plan can be invoiced immediately with prorated charges for the remaining billing period. Downgrades to a lower-priced plan and changes to a shorter billing interval are scheduled for the end of the current billing period. Plan limits apply according to the active plan.
Renewal
Monthly and yearly subscriptions renew automatically until canceled. Renewal charges are processed by Stripe using the saved payment method. If payment fails, Stripe may retry payment and the restaurant may lose access to paid features if the subscription remains unpaid, past due, or canceled.
Refunds
Subscription fees are generally non-refundable once a billing period has started, except where required by law, where Stripe or Smart Resto made a billing error, or where Smart Resto approves a refund after review. Approved refunds are returned through Stripe to the original payment method where possible.
Service issues
If a billing or service issue prevents normal use of a paid restaurant workspace, contact support@smartresto.app with the restaurant name, account email, billing date, and a short description of the issue. Do not include full payment-card details or passwords.
No physical returns
Smart Resto is a digital subscription service. There are no physical goods to return and no shipping charges to refund.
Support
For account, billing, security, privacy, or legal requests, contact support@smartresto.app.